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JumpCloud

Identity IAM

Overview​

JumpCloud provides a cloud directory platform that centralizes secure identity, access, and device management with one unified identity per user across diverse environments. It supports flexible open ingerations for thousand of apps, enabling vendor consolidation by replacing multiple point solutions with a single pane of glass

How to position​

JumpCloud is a strong player in the field of all-in-one device adn user management. You use one portal to manage everything around identities and devices.

A lot of users are still using Active Directory, which is old and deprecated. Many customers transitioned towards Entra ID but are not using the advanced security features. These security features are quite complex to set up and also quite expensive.

Because this complexity, a lot of apps are not using Single Sign-On. This leads into the management of a lot of users in different portals. And what happens when a new employee starts or resigns? In that case you need to onboard/offboard that user on different places.

JumpCloud perfectly works together with existing identity providers (Entra ID, Okta,...) You can protect your Microsoft environment with JumpCloud and manage the identities in JumpCloud, while still working with all the collaboration tools in Microsoft (such as Teams, OneDrive, Outlook,...) In that case you don't protect Microsoft with Microsoft, you use a dedicated identity product like JumpCloud to protect your Microsoft environment

Core Features​

Unified Endpoint Management (UEM)​

Identity Overview

  • Supports Windows, macOS, Linux, iOS, and Android for cross-platform device control.
  • Enforces policies and compliance checks (e.g., patch status, encryption).
  • Enables remote actions like lock, wipe, or script deployment.
  • Provides real-time monitoring of device health and user activity.

Passwordless Authentication (JumpCloud Go)​

Identity Overview

  • Leverages hardware-protected methods such as FIDO keys and biometrics (Touch ID, Windows Hello).
  • Delivers phishing-resistant logins without passwords across apps and devices.

Single Sign-On (SSO) & Password Management​

JumpCloud SSO Portal

  • Compatible with SAML 2.0 and OIDC protocols.
  • Integrates with over 8,000 SaaS and on-premises apps.
  • Includes built-in password manager for vaulted credentials.
  • Supports legacy autofill for non-SSO applications.

Replace a lot of tools with one platform​

Replace a patchwork of tools

Core Value Proposition​

  • Replaces patchwork tools like Active Directory (AD), Entra ID, Okta, OneLogin by consolidating identity, access, UEM, password management, PAM, remote assist, and SaaS governance.
  • Eliminates silos, reduces integration overhead, avoids vendor lock-in for SMEs pursuing Zero Trust without on-premises infrastructure.

Cost & Efficiency Comparison​

  • Layered Tools (AD + Okta + Jamf): High licensing, maintenance, training costs.
  • JumpCloud Advantages:
    • Unlimited SSO, MFA, cloud LDAP/RADIUS.
    • Built-in UEM/MDM and password management.
    • Lower per-user pricing; complements Microsoft stacks without duplication.

Native Feature Consolidation​

  • PAM & Password Tools (BeyondTrust, Delinea, CyberArk, LastPass, 1Password, Keeper):
    • Replaced/integrated via decentralized password manager and SSH/RDP controls.
    • Cuts tool sprawl expenses.
  • SaaS Management & Remote Assist (Torii, BetterCloud, TeamViewer, Splashtop, Zoho):
    • Folded into Shadow IT discovery, Remote Assist, and Insights.

Centralized Administration​

  • Single admin portal for hybrid on/offboarding, dynamic groups, policies across OSes, and API provisioning.
  • Streamlines fragmented workflows from AD/Entra/Intune/Jamf/Okta.
  • Unified lifecycle automation via HRIS sync and SIEM-ready Insights.
  • Enables MSPs to manage multiple tenants without per-tool logins.

Advanced Security Capabilities​

  • Environment-wide MFA: Push, TOTP, JumpCloud Go (biometrics/keys).
  • Conditional access and device posture checks exceed Duo/RSA silos.
  • UEM Telemetry feeds XDR without extra agents.
  • Open protocols mitigate monoculture risks of Entra/Intune; securely supports non-Microsoft resources in hybrid setups.

Feature Overview​

Cloud Directory​

Identity Overview

  • Unified On- and Off-boarding
    • Automate identity creation, access changes, and identity and access termination throughout the identity lifecycle.
  • Easily Manage Hybrid Users
    • JumpCloud leverages cloud infrastructure to provide full remote control over identity lifecycles, no matter where users are located.
  • Secure Identities and Access
    • Use group-based access control, including dynamic groups, to grant users access to their resources. On departure, suspend their account and resource access

Multi Factor Authentication​

Identity Overview

  • Flexible Authentication
    • JumpCloud Protect or your own provider
    • Push-based, TOTP, JumpCloud Go, Hardware Keys, Biometrics, Certificates,…
  • Contextual Access
    • Contextual and risk-based access policies that dynamically adjust MFA
  • Easy Enrollment
    • Quickly and easily implement MFA by activating it in the JumpCloud Admin Portal.
    • User-friendly self-enrollment

Conditional Access​

Identity Overview

  • Zero Trust In Action
    • Implement dynamic controls to ensure users work only on trusted devices and networks, require multi-factor authentication (MFA) for identity verification where necessary, and more.
  • Smooth User Experience
    • Implement adaptive controls wherever necessary using context and risk-based access policies.
  • Ensure Compliance
    • Enforce conditional access policies across all identities
    • Use JumpCloud’s policies to work toward specific compliancy frameworks

PAM (Privileged Access Management)​

PAM

  • Transparent, Recorded, Audited Access
    • Gain complete visibility into privileged sessions with real-time monitoring and recording of all activities. Enhanced control with customizable access policies to guide users and protect critical data resources.
  • Radically Reduced Cyber Threats
    • Automatically eliminate lateral movement threats before they can spread. With granular controls and continuous monitoring, you can significantly reduce internal and external threats targeting critical resources
  • Secure Browsing, Built In
    • Tightly monitor and control all privileged user activity with a secure browser-based gateway (no VPN needed). Lock down security by removing extensions and preventing data downloads in monitored, isolated sessions

Access Request​

Access Request

  • Secure & Automated Access
    • Reduce manual errors and ensure secure access provisioning. Use our self-service portal for user requests and enforce the principle of least privilege with built-in policy enforcement and automated workflows. Users get exactly the access they need, right when they need it
  • Seamless IT and Identity Integrations
    • Eliminate data silos. Integrate with ITSM, HRIS, and chat apps to trigger actions and incorporate request data into third-party ticketing systems. Create a truly unified and seamless experience across your entire IT ecosystem
  • Effortless Compliance & Auditing
    • Simplify compliance and strengthen security with comprehensive, immutable audit logs. Record every request and approval to get a clear, defensible record of all access changes. Generate reports with ease and gain full visibility

Password Manager​

Password Manager

  • Decentralized Architecture
    • Passwords are securely stored locally on users’ devices using JumpCloud’s unique decentralized architecture.
  • Seamless and Secure Access
    • Clunky login processes make users less likely to follow best practices such as creating strong, unique passwords for every account.
  • Centralized Access Control
    • Password management is most effective when integrated seamlessly with your core directory and other authentication practices such as SSO and MFA.